FAQ
Got questions about Tummify’s service in Gurugram? Find answers about booking, menus, hygiene, team, pricing, cancellation & more.
Table of Contents
General Queries
Yes, always. This is the single most important thing about Tummify — our chef arrives at your home with raw, pre-measured, premium ingredients and cooks everything fresh in your kitchen during the party. Nothing is pre-cooked, boxed, or reheated. You will see and smell it being made.
Absolutely. Mandatory police verification is a non-negotiable condition for every Tummify team member — chef, serving staff, and activity facilitator. All team members are uniformed, briefed, and supervised. Your family’s safety is the first thing we designed the business around.
Yes. During your pre-party consultation call (48 hours before the event), we ask for a complete allergen and dietary brief for all children attending. Our chef follows this strictly. We also offer Jain, vegan, and gluten-free menus as add-ons. Allergen labels are printed on RADIANCE package buffet spreads.
It’s normal for a child to cry during their initial state at kindergarten of semi-independence. Please remember that it’s a natural, healthy response to the love you’ve given them so far… For transitions and promotions, too, we create a plan that’s tailored to their personality traits.
We’ve cooked in studio apartment kitchens and in open-plan villa spaces. Our team brings compact, portable induction equipment and is trained to maximise any kitchen layout. During the pre-party consultation, we assess this and adjust our setup accordingly. A small kitchen has never stopped a Tummify party.
We recommend that parents walk their Kindergarteners to the playground for at least the first few days of school. Park on the street or in the lot at St. James Church and walk your child into the kindergarten playground.
Additional information is available on our Arrival and Dismissal Procedures page.
This depends on your package:
- SPARK: 1 Chef + 2 Serving Staff + 1 Cleanup (4 people)
- GLOW: Head Chef + Assistant + 3 Servers + 1 Activity Facilitator + 1 Cleanup Lead (7 people)
- RADIANCE: 2 Chefs + 4 Servers + 2 Activity Facilitators + Event Lead + 2 Cleanup (11 people)
Yes. Our team arrives with no cooking equipment, serving ware, chafing dishes, buffet trays, gloves, packaging. You provide: a functioning gas stove or induction surface, basic kitchen access, ingredients, raw materials for chef to cook dishes you have planned for and parking for our vehicle.
Yes. All packages come with a base menu, and every menu can be personalised during the pre-party call at no extra charge (within reasonable scope). Themed menu customisation (superhero, unicorn, dinosaur, etc.) is available as a paid add-on starting at ₹2,000. We accommodate most requests — just ask.
Our cancellation policy:
- 7+ days before event: Full refund minus 5% processing fee
- 3–7 days before: 50% refund
- Under 72 hours: Deposit is non-refundable; a credit note is issued for rebooking
- Tummify-initiated cancellation (rare): Full refund + 10% discount on rescheduled event
Booking requires a 40% deposit via Razorpay (cards, UPI, net banking — all accepted). The remaining 60% is collected on the day of the event. All transactions are secure, GST-compliant invoices are issued automatically.
Tummify currently focuses on food, service, and cleanup. We do not provide décor or entertainment (DJ/Magician) — this keeps our service focused and our quality uncompromising. However, we’re happy to recommend trusted partners in Gurugram for decoration and entertainment.
About Ingredients & Shopping
You provide the raw ingredients and groceries. Tummify brings the chef, the party team, serving equipment, and all the professional know-how. This is exactly what makes Tummify’s food genuinely fresh — our chef cooks at your home using ingredients you have sourced and verified yourself. 48 hours before your party, we send you a complete, itemised shopping list via WhatsApp so you know exactly what to buy, in what quantity, and from where.
You don’t need to figure this out on your own. As part of your pre-party consultation 48 hours before the event, our Operations Coordinator will send you a menu-specific shopping list on WhatsApp. It lists every ingredient by name, exact quantity, preferred brand, and suggested store (Big Basket, Zepto, local market, etc.). It also flags any pantry staples you likely already have so you don’t over-buy.
Absolutely — and this is one of the great advantages of Tummify’s model. Because you buy the groceries, you have full control over brands, quality, and sourcing. If your child only eats a specific brand of butter, bread, or paneer — just buy that brand. Our chef will cook with whatever ingredients you provide, adapting the recipe to your preferences perfectly.
If something is missing from your kitchen when our team arrives, our chef will first try to work around it creatively. If it’s a critical ingredient for a specific dish, that dish may be substituted or adjusted. This is why we send the shopping list 48 hours in advance — it gives you enough time to place an online grocery order (most Gurugram deliveries arrive in 10–15 minutes!) without any last-minute stress. Our coordinator also does a brief WhatsApp check-in on the morning of the party to confirm everything is ready.
No — and this is intentional. Tummify’s pricing covers the chef’s time, the party team, activity facilitation, serving equipment, cleanup, and operational excellence. Ingredient costs are not included in our package price because you purchase the groceries directly. This makes our pricing fairer and more transparent — you pay for skill and service, not for a grocery supply chain markup.
About Kitchen Appliances & Equipment
Our chef works with the standard appliances already available in your kitchen — most commonly your gas hob/stove (2–3 burners minimum), microwave, refrigerator, and basic utensils like pots, pans, chopping boards, and mixing bowls. For standard menu items in all our packages, a regular kitchen gas stove is completely sufficient.
Great question, and we always address this upfront. If your chosen menu includes a dish that requires a specific appliance you don’t have — such as an OTG oven, air fryer, electric stand mixer, or large deep fryer — our coordinator will flag this during your pre-party consultation call. You then have two options: (1) swap that dish for something achievable with your existing kitchen, or (2) approve an appliance rental which Tummify arranges on your behalf. The rental cost is separate from your Tummify package and is always clearly quoted to you before confirmation — no surprises on party day.
Tummify handles all appliance rental logistics — sourcing, delivery, and return. You just say yes or no during the pre-party call. Rental costs typically range from ₹150 to ₹700 per day depending on the appliance (an OTG might be ₹300–₹600; an air fryer ₹200–₹400; a stand mixer ₹250–₹450). These are approximate market rates and are quoted to you precisely before you approve. The rental charge is invoiced separately from your Tummify package.
Yes! Our SPARK package is specifically curated so that every dish on the default menu can be made on a standard 2–3 burner gas stove with no special appliances required. If simplicity is what you want, choose SPARK and tell us during the consultation — we’ll design a menu around your existing kitchen setup from the very start. No appliance check needed. No extra costs.
Yes — we bring a portable induction stove as a backup unit (especially useful for GLOW and RADIANCE parties that cook in higher volumes).What we do NOT bring: the primary cooking pots, pans, pressure cookers, all serving equipment: chafing dishes, buffet trays, tongs, ladles, portion spoons or heavy cookware (those are standard items available in every kitchen).
At minimum, we need: a working gas hob with at least 2 burners (3+ preferred for GLOW/RADIANCE), a refrigerator for ingredient storage, a sink with running water, and enough counter space for our chef to prep safely. We’ve successfully cooked in tiny studio apartment kitchens and spacious villa setups alike. Our team assesses your specific layout during the pre-party consultation and adjusts accordingly.
About the Menu & Food
It’s a collaboration. Each package comes with a suggested base menu designed for kids aged 2–12. During your pre-party consultation call, you can personalise it — swap dishes, add your child’s favourites, request a theme (superhero, unicorn, Bollywood, etc.), or flag anything your kids won’t eat. Our chef has a wide repertoire and will work with your preferences. The final menu is confirmed and signed off by you before the party.
This is exactly why we love the Tummify model. Tell us during the consultation what your child loves, what they refuse, what their comfort foods are — and our chef will design the party menu around your child’s actual palate. We’ve done parties where 80% of the menu was customised to one very specific 7-year-old’s preferences. Your child’s joy is the brief.
Yes. Our chefs are trained across a broad range of kids’ party cuisine — from classic Indian favourites (mini dosas, aloo tikki, chaat stations) to kid-friendly Western dishes (pasta, sliders, pizza on tawa, nachos). Most of our GLOW and RADIANCE packages include a mix of both. You can specify your preference during the menu consultation.
Tummify’s chef can prepare fresh cake-adjacent dessert items — like a cupcake tower, brownie station, or themed dessert table with mousse cups and puddings. However, a formal custom-decorated birthday cake (with fondant decorations, etc.) is best ordered separately from a dedicated cake studio. We’re happy to recommend trusted cake artists in Gurugram. Our team then handles the candles, cake cutting setup, and the birthday song moment seamlessly.
This is one of the most important parts of our service. Rather than cooking everything at once, our chef cooks food in batches — preparing fresh quantities as dishes are consumed. Hot food stays hot because it’s made fresh every 30–45 minutes and transferred immediately to our professional chafing dishes with food warmers. Cold items (drinks, desserts) are kept refrigerated in your fridge and plated in smaller rounds. The result is food that tastes freshly made throughout the entire event — because it genuinely is.
Booking, Logistics & Policies
We recommend booking at least 7–10 days in advance for weekday parties and 14+ days in advance for weekend slots (Friday–Sunday) which fill up fastest, especially around school holidays, December–February birthday season, and April–June. Same-week bookings are occasionally possible — check availability on tummify.in or WhatsApp us for urgent requests.
Yes — Tummify can operate in any space where there is a functional kitchen available nearby and the venue allows outside catering staff. Many Gurugram society clubhouses and terraces work perfectly. You’ll need to confirm with your society/RWA that external catering teams are permitted. We handle all team logistics — just share the venue details during your pre-party consultation and we’ll assess and plan accordingly.
Date changes can be accommodated based on availability. If you reschedule more than 7 days before your original date, there is no rescheduling fee — just a WhatsApp message to our team and we’ll shift to your new date. Rescheduling within 3–7 days of the original date may incur a small coordination fee (₹500–₹1,000) depending on the package. We always try to accommodate genuine changes with flexibility and zero drama.
Yes! Tummify rewards loyal families. If you’ve booked with us before, you automatically qualify for our Returning Family Discount — 8% off your next booking. For families with more than one child, sibling party bookings in the same calendar year receive an additional 5% off the second event. Discounts are applied at checkout when you log in with your registered mobile number.
Absolutely. WhatsApp us your chosen package and a rough menu idea, and we’ll share a sample shopping list template so you can see the format, ingredient types, and approximate grocery cost before you commit to booking. There’s no obligation — we’d rather you book knowing exactly what to expect.
Yes. Tummify operates 365 days a year, including Diwali, Holi, Christmas, and all public holidays. In fact, some of our most magical parties happen on festival days! Festive season weekends book up very quickly — we recommend securing your slot at least 3 weeks in advance during October–February. A festive surcharge of ₹1,000–₹2,000 may apply for certain peak dates, always disclosed at the time of booking.
Our minimum guest count for any Tummify booking is 15 children. The maximum supported per package is 60 children (RADIANCE). For larger events (60+ children), contact us via WhatsApp for a custom enterprise quote — we can scale the team accordingly. For parties smaller than 15 children, we recommend our SPARK Mini option (available on request) which is designed for intimate celebrations of 8–15 kids.
Phase 01 covers all major Gurugram residential zones. Delhi and Noida are coming in Phase 02 (launching 2027). If you’re in South Delhi (Vasant Kunj, Saket, Hauz Khas) or Noida (Sectors 50, 100, 137, 150), [join our early access waitlist →] and we’ll notify you the moment we launch in your area. For locations at the outer edge of our current service zone, WhatsApp us your pin — we’ll check feasibility and travel surcharge if applicable.
Quick Reassurances for First-Time Tummify Parents
We understand — handing over your kitchen and your child’s birthday to a team you’ve just met takes trust. This is exactly why every Tummify team member is police-verified, uniformed, and professionally briefed before arrival. We also maintain a 48-hour support line for all confirmed bookings — any concern before the party, our coordinator picks up. On the day itself, your Event Lead’s mobile number is shared with you personally. You always have a direct line to your team. And in the very rare event something doesn’t go to plan, our service guarantee means we make it right — with a refund, credit, or replacement arrangement. We’ve never left a birthday party unfinished.
Yes — and this is precisely who Tummify was built for. Here’s your actual morning-of-party checklist:
- ✅ Grocery order (placed the day before using our shopping list)
- ✅ Let the Tummify team in when they arrive (2 hours before guests)
- ✅ Get ready. Smile. Hug your child.
That’s genuinely it. Our team handles all the rest from the moment they walk in. Many of our clients tell us the party day is the most relaxed morning they’ve had since their child was born.
The Parent Experience — What You Actually Do During the Party
Your role is simply: be a parent. Be present. Dance at the birthday song. Take photos. Talk to your guests. Watch your child’s face. That’s it. You do not need to be in the kitchen, manage the buffet, coordinate the team, or worry about what’s running late. Our Event Lead handles all of that. Many Tummify parents tell us it’s the first birthday party where they were emotionally present the entire time — not just rushing past in an apron.
No. Once you’ve given the team access and confirmed the menu, our chef and team operate independently. You can check in any time you like — our chef will happily show you what’s being prepared — but you are not required to supervise, instruct, or be present in the kitchen. Many parents use this time to get dressed, welcome early guests, or simply have a coffee in peace. The kitchen is handled.
We love an engaged parent! If you have specific recipes, cooking techniques, or family preferences for how a dish should taste, share them during the pre-party consultation. Our chef will note them and honour them. If you’d like to watch or briefly participate in a specific preparation — maybe cutting the birthday cake fruit or doing the final garnish — just tell us. We make space for that. It’s your home and your celebration.
Contact us immediately via WhatsApp or call the Operations Coordinator number on your booking confirmation. Even if it’s the morning of the party, we will do our best to adjust the menu or isolate the dish in question. For severe allergies (especially nut, dairy, or gluten), our chef can prepare a completely separate serving for the affected child. The earlier we know, the better we can protect — but we will always try to accommodate, no matter when you tell us.
About Tummify as a Business — For Curious Parents
Yes. Tummify operates as Tummify Food Services Pvt. Ltd., a Private Limited Company registered in India. We are FSSAI-licensed, GST-registered (5% GST applicable on food services), and fully compliant with the Shop & Establishment Act, Haryana. All invoices are GST-compliant and issued automatically at booking. We are not an informal arrangement — we’re a professionally structured business built for the long term.
Tummify launched Phase 01 operations in Gurugram in 2026. We are a young, passionate company built specifically for this city’s working parent community. While we’re new, our team is not — our chefs and operations professionals come with years of hospitality and event experience. We’ve taken the best of professional catering and reimagined it for the very specific, underserved need of at-home kids birthday parties.
Yes — Phase 02 will bring Tummify to South Delhi and Noida in 2027, and Phase 03 includes a franchise partner model expanding to Bengaluru, Mumbai, Hyderabad, and Pune in Year 3. If you’re in any of these cities and want to be notified the moment we launch, [join the waitlist at tummify.in →]. If you’re an entrepreneur interested in becoming a Tummify franchise partner in your city, email hi@tummify.in with the subject line “Partner Enquiry.”
We’re always building our talent pool of trained chefs, serving staff, and activity facilitators. If you’re a culinary professional, IHM graduate, hotel industry veteran, or early childhood educator interested in working with Tummify — we’d love to hear from you. Email your details and a brief introduction to hi@tummify.in with the subject line “Join Tummify Team.” All roles require successful police verification before joining.
First Birthdays & Milestone Celebrations
First birthdays are among our most requested events — and for good reason. Parents of one-year-olds are often first-time party hosts, managing a large crowd of relatives and friends while also ensuring a safe, allergen-conscious menu for their baby and toddler guests. Tummify takes all of that off your plate. Our GLOW package is most popular for first birthdays, and our chef can prepare a dedicated smash cake or a healthy first-bite moment for the birthday baby alongside the main party menu.
Yes. Many first-birthday parents request a fruit-based or low-sugar smash cake for the baby alongside a regular cake for adult guests. Our chef can prepare a banana-oat smash cake, a steamed ragi cake, or a fruit platter tower — depending on what your paediatrician has cleared for your child. Specify this during the pre-party consultation and we’ll incorporate it naturally into the event timeline.
Milestone birthdays are what our RADIANCE package was designed for. We include a dedicated “birthday child special moment ritual” — a personalised surprise moment for the birthday child during the event (a custom food reveal, an activity they secretly love, or a food presentation staged around their interests). Tell us your child’s personality, favourite things, and what would make them gasp with delight — our Event Lead will design the moment.
We cater to birthday parties for children from 1 year old onwards. Our youngest guests are often 6–12 month babies at first birthday parties, though the party is of course primarily for the adults and toddler guests at that age. For children aged 1–3, our Activity Facilitator runs gentle, sensory-friendly engagement suitable for very young children.
Deeper Hygiene & Food Safety Questions
Yes. Tummify Food Services Pvt. Ltd. holds a valid State FSSAI License for catering operations. Our FSSAI registration number is displayed on all invoices and is available on request. Our chef and team follow FSSAI-compliant practices at every event — gloved serving, hairnets, surface sanitation, and proper waste segregation. You can ask to see our license documentation at any point.
We take food allergies extremely seriously. When a severe allergy is flagged during the pre-party consultation, our chef designates a separate set of utensils and a clean prep surface exclusively for that child’s food, prepared before the general cooking begins. The dish is plated separately and labelled. For multiple allergy types, we create an allergy matrix during the consultation call. If an allergy is severe enough that even trace contact is dangerous, we will honestly advise whether our current setup can safely accommodate it or whether a specialist allergen-safe caterer is more appropriate for that child’s safety.
All ingredients are sourced fresh, ideally the morning of or the day before the party, and stored in your home refrigerator or pantry as appropriate. Our shopping list specifies which items are fridge items and which are shelf-stable. When our chef arrives, the first thing they do is a complete ingredient check — verifying freshness, quantities, and storage conditions before any cooking begins. If anything looks below standard, we flag it immediately and suggest a quick replacement.
Any leftover cooked food belongs to you. Our team will transfer it into your containers or cover it for storage. We do not take food off the premises. We’ll advise on which dishes store well and for how long. All packaging waste, disposables, and used consumables are removed by our cleanup team and properly disposed of outside your home.
Yes — food-grade hand sanitiser is part of our standard team kit and hand hygiene protocols are followed before cooking begins, after handling raw ingredients, and before serving. Our chefs wear fresh food-grade gloves for serving. Surface sanitation of prep areas happens before cooking starts and at every stage change. This is non-negotiable practice, not an optional extra.
Photography, Social Media & Party Memories
Our team captures candid behind-the-scenes moments during the event — especially the cooking process, food presentation, kids enjoying activities, and the birthday cake moment. These photos are shared with you as a WhatsApp gift within 24 hours of the party. These are informal, candid shots — not a professional photography service. If you want high-quality party photography, we’re happy to recommend trusted children’s party photographers in Gurugram.
Absolutely — and we love it when parents do! When you share your party photos, tagging us at @tummify.in helps other Gurugram parents discover us. As a thank-you, parents who tag us in a genuine Instagram post or reel about their Tummify experience receive a ₹500 credit toward their next booking. Your memories help another family discover a stress-free birthday — that feels like a fair exchange.
Only with your explicit written consent. During the booking process, there is an optional photography consent section — you can choose to allow or decline usage of party photos for Tummify’s marketing. Declining has absolutely no impact on your service. We respect your family’s privacy completely.
Yes, and many of our GLOW and RADIANCE clients do this. A photographer is welcome at any Tummify party. Our team will coordinate with them naturally — the Event Lead ensures the birthday cake moment is perfectly timed for the camera. Just let us know during the pre-party call so we can brief our team on photographer presence.
Not as a standard inclusion — but it’s something we’re working on as a future add-on. Currently, if you want a short party reel or highlight video, we recommend hiring a local reels photographer/videographer alongside your Tummify booking. We can recommend a few trusted ones in Gurugram on request.
Corporate, Gifting & Institutional Bookings
Yes — and this is one of our most thoughtful corporate gifting offerings. Companies can purchase Tummify Gift Vouchers for employees with young children. The voucher covers a full Tummify party booking (SPARK or GLOW) and is redeemable by the employee at any time within 12 months. It’s a genuinely useful employee benefit that working parents absolutely love. Contact hi@tummify.in for bulk corporate voucher pricing.
Yes — we have a dedicated Preschool Partner Programme. Registered partner preschools can offer Tummify’s in-school birthday experience to enrolled children. We bring our team to the school’s kitchen (or a suitable prep space), prepare fresh birthday snacks for the class, and run a short activity session for the children — all within a school day slot. Schools earn a referral fee per booking. Preschool administrators can email hi@tummify.in to enquire about partnership terms.
Yes, for companies that organise family-day events or maintain a kids’ birthday celebration culture within the office. We can operate in any space with access to a functional kitchen. For corporate events involving 50+ children, we recommend contacting us directly for a custom quote rather than using the standard package structure.
Absolutely — and it makes a genuinely brilliant gift for a new parent or a working couple you know. Tummify Gift Vouchers are available in denominations of ₹5,000, ₹10,000, ₹17,000, and ₹25,000. They can be purchased online and delivered as a beautiful digital card via WhatsApp or email. The recipient redeems it directly at tummify.in. [Buy a Gift Voucher →]
Outdoor Parties, Societies & Unusual Venues
Yes, with one important condition: we need access to a kitchen or covered cooking space within reasonable proximity of the party area. We cannot cook outdoors without shelter due to hygiene, safety, and food quality requirements. In most Gurugram societies, the clubhouse kitchen or a nearby flat’s kitchen serves this purpose perfectly. Share your venue details during the pre-party consultation and we’ll assess the logistics.
This is manageable with the right planning. For SPARK parties, we can work with a compact prep-and-serve model where food is batch-cooked downstairs and carried up in insulated chafing equipment. For GLOW and RADIANCE, we’d assess this during the pre-party call — distance between cooking and serving space affects food quality, and we’ll always be honest if the setup would compromise the freshness standard. Your Event Lead will suggest the best configuration.
Yes. Tummify carries all documentation required for RWA vendor empanelment — FSSAI license, police verification certificates, commercial liability insurance, and company registration documents. We can provide a full vendor empanelment package to submit to your RWA on your behalf. Several premium Gurugram societies (M3M, DLF, Ireo, Elan) have already empanelled Tummify. If your society is not yet on our list, let us know and we’ll initiate the process — it typically takes 5–7 working days.
Our Activity Facilitator can run activities in an outdoor setting including lawns, play zones, and clubhouse activity areas. However, for pool-adjacent events, all supervision of children near water remains the full responsibility of the parents and adult guests. Tummify does not provide lifeguard or water safety supervision under any package.
For NRI & Out-of-Town Families
Absolutely — and we love hosting NRI families. Many NRI parents visiting family in Gurugram want to throw an elaborate birthday party for their child who may not have many chances to celebrate with Indian family and friends. Your booking process is identical — just make sure you have a local address in one of our service zones and a working Indian mobile number for WhatsApp coordination. If you’re staying in a hotel, contact us to discuss feasibility.
Yes — gift bookings are something we handle warmly. You can book and pay for a Tummify party on behalf of a family member in Gurugram. We coordinate all pre-party consultation and logistics directly with the local family member (the party host). You receive all booking confirmations and can be kept in the loop via WhatsApp. Many grandparents in Gurugram have received surprise Tummify parties booked by their children abroad.
Our Razorpay payment gateway accepts most international cards (Visa, Mastercard) and can process international payments. For large bookings from abroad, we also accept bank transfers. Contact hi@tummify.in for international payment arrangements and we’ll ensure it’s seamless.
Special Needs, Inclusive Celebrations & Sensitive Situations
We treat every child’s needs with genuine care and flexibility. For children with sensory sensitivities, we can: reduce noise during cooking (quieter equipment, no pressure cooker), prepare familiar foods the child is comfortable with, create a calmer food presentation (no sudden reveals or loud moments), and brief the Activity Facilitator to offer low-stimulation engagement options. Share your child’s specific needs during the pre-party consultation — we will adapt everything we can and be honest about anything we cannot.
Our setup adapts to your home environment — if your home is accessible, our service is too. For children using wheelchairs or with mobility considerations, we can adjust serving station heights, ensure activity areas have clear access, and ensure the birthday cake moment is positioned for full participation. Flag this during the pre-party call and we’ll plan accordingly without making it feel like a special accommodation — just good hosting.
Some of our most meaningful parties have been for children who needed joy more than a birthday occasion — a child finishing chemotherapy, a child who recently moved cities and needed new friends, a child whose parents simply wanted to celebrate them. We don’t need a birthday to show up. If you want to book Tummify for any celebration of childhood, we’re honoured to be part of it. Contact us directly and we’ll design something beautiful for your child’s specific situation.
Complaints, Feedback & Our Service Guarantee
Please raise it immediately with your on-site Event Lead. Every team lead is trained to resolve service issues in real time — whether it’s a dish that didn’t turn out right, a timing issue, or anything that falls below your expectation. We would always rather fix something during the party than apologise after. If the issue cannot be resolved on the day, contact us within 24 hours via hi@tummify.in with a description and we will respond with a resolution — which may include a partial refund, credit note, or service compensation depending on the nature of the issue.
Every Tummify booking carries our core service guarantee: if we fail to deliver any component explicitly included in your package — whether it’s the cleanup, a confirmed activity session, or a dish on your confirmed menu — we will compensate fairly. This is not small print. We put our reputation on every booking and take service failures seriously. In four years of operations, fewer than 1% of events have required any form of compensation. But the guarantee exists because your trust matters more than any single booking fee.
24 hours after your event, you’ll receive a WhatsApp message from us with a direct Google review link. It takes less than 2 minutes and genuinely helps other Gurugram parents find us. If you had an exceptional experience, we’d deeply appreciate a detailed review — those honest, specific reviews are what help families choose confidently. If you had any concerns, please write to us first at hi@tummify.in — we’d love the chance to make it right before it goes public.
Absolutely, and we actively encourage it. After every event, our feedback form (sent via WhatsApp) includes individual team member ratings. Positive feedback directly influences our chef and staff bonus structure — a food rating above 4.8/5 triggers a ₹500 event bonus for the chef. Negative feedback about a specific team member is investigated immediately and taken very seriously. Your feedback shapes how we grow.